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Shopping Guide

LUFON promises not to sell for two years after the start of sale as a brand policy. We recommend that you purchase new items you are interested in as soon as possible.

Please check here for details.

https://www.lufon.jp/pages/crochetosophy002

About members
  1. If you register as a member before shopping, you can save the trouble of entering your delivery address for each shopping.
  2. Before you register as a member, be sure to read "Terms of USE" and "Privacy Policy" and register and register.
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About Newslettter
NEWSLETTTER regularly sends readers -only news, such as the latest LUFON items and campaign information.

About the selling price
The selling price (price) displayed on the screen is the price that includes the consumption tax.
The selling price (price) may be reduced without notice. Please note that we cannot change the price of the product you ordered before the price cut.
The notation of the tag and the purchase price may differ.
We will not be able to reply even if you contact us for details of price reduction.

About shipping
The delivery fee to Japan is 550 yen nationwide. The order amount is free shipping for 20,000 yen or more.

Overseas delivery (FEDEX) differs depending on the weight of the product as follows.
* The following shipping cost will be charged for the product weight
0kg-2 kg ¥ 1,000
2kg-4 kg ¥ 2,000
4kg-6 kg ¥ 3,500
6kg-8 kg ¥ 5,000
8kg-10 kg ¥ 6,500
10kg or more ¥ 9,000

* Free shipping on orders over ¥ 60,000


About delivery
We will ship within 1-3 business days from the order date. (Closed on weekends and holidays)
 * Reserved items are delivered on the product page.
[Delivery company]
Sagawa Express

If you are absent, Sagawa Express will send you an absentee vote, so please contact the listed office.
* If the name of the orderer and the name of the nameplate are different, if there is no name on the nameplate, you may not be able to enter the absent vote. Please note in advance.
* We will guide you to the Sagawa Express luggage number by e -mail after shipping the product. If you have any, please contact Sagawa Express by your luggage number.

[Sagawa Express Luggage Inquiry System]
http://www.sagawa-exp.co.jp

About payment / payment fee
    1. Credit card payment
      There are four types of credit cards available: VISA, MasterCard, JCB, and American Express.
      On the settlement date, we will request the card company on the date of order for the product.

    2. Paypal
      Log in to the PayPal account.
      Check the contents and tap [Agree and continue].

    3. Apple Pay
      We will log in to the payment service and determine the payment.

    4. Google Pay
      We will log in to the payment service and determine the payment.

    5. Shop Pay
      We will log in to the payment service and determine the payment.

    6. Convenience store payment
      You can pay at each convenience store of FamilyMart, Lawson, and Ministop. The commission costs 190 yen per case.

    7. Bank transfer
      Please transfer to the specified bank account. Payment fee will be paid by the customer.

    8. Cash on delivery
      After the product arrives, please pay the product amount including cash on delivery fee to the delivery person.

    9. Paidy (postpaid)
      Please pay by postpayment.

    10. Rakuten Pay
      We will log in to the payment service and determine the payment.
      About return / exchange

      • Returns and replacement requests are possible only within 14 days from the date of delivery.

        If you wish to return or exchange, please contact the following client service first. We will contact you when you contact us when you return the product.

        ・ Product tag is removed

        ・ Products with a feeling of use

        ・ SALE product

        ・ Reservation product

        * In the case of other reasons other than the initial failure, we will ask you to return it by the original payment.

      • LUFON client service

        Business hours: 10: 00-19: 00 (excluding Saturdays, Sundays, and holidays, the year-end and New Year holidays)

        Email: Contact@lufon.jp

        [Returned special contract]
        Even if the reason for the return is the following conditions, we cannot accept returns or exchanges.

        1. Products that have passed 14 days after the arrival of the product
        2. Reserved product
        3. Products used once and products that have been washing / repaired
        4. Products that have odor adhesion under the customer, scratches and dirt
        5. Lost or damaged product of accessories / product packages (bags, cases, shoe boxes, etc.)
        6. Products that have lost delivery notes, product tags, and labels
        7. Sanitary products such as underwear, swimwear, cosmetics, lucky bags, SALE products
        8. Products without stock (in that case, refund processing)

        [Notes]

        1. When trying on, please be careful about the adhesion of perfume, cosmetics, tobacco odors, etc.
        2. Please note that if you return the product (including tags, boxes, and accessories) to us, you may not be able to accept returns if it is very different from the time of delivery.
        3. Please note that if you return a part of your return or order for your convenience, the shipping and handling will not be eligible for refund.